Roles

Leader
Any VP, Chief or IT leader that runs a business, organization or group.
Process Owner
Owns business processes and has a clear understanding of the project workflow.
Process User
Any IT or non-IT user that utilizes ServiceNow to fulfill requests and/or respond to incidents.
Admin
Responsible for the day-to-day running of ServiceNow, including configuration and reporting.
Builder
Business analyst, project owner, etc. with no coding experience, but would like to learn how to build apps on ServiceNow.
Beginner ServiceNow Developer
Comfortable and familiar with the ServiceNow platform. Getting started with building custom applications.
Experienced ServiceNow Developer
Familiar and experienced in building applications on the ServiceNow platform. Would like to learn new advanced features on Now Platform.
IT Operations Management Developer
Creates scripts and orchestrations to integrate with and automate other IT systems.
Pro Developer New to ServiceNow
Experienced developing enterprise business applications and web applications but new to the ServiceNow platform.
ServiceNow Store Developer
ISV and a ServiceNow developer focused on building apps for the ServiceNow Store.
Enterprise Architect
Determines technical standards and business policies that define the structure and operation of an enterprise. Includes: VP enterprise architecture/IT infrastructure; security analyst, information security; HRIT/information systems.
Technical Architect
Owns the blueprint for applications and integrations define the overall structure of a solution or system. Includes solution architects, application architects.